Q. How does HH choose its estancias and haciendas?
A. We are always looking for great haciendas and estancias to add to our collection. We do so by various means including through our own detailed research, through client recommendations and feedback, and also through haciendas asking us directly if they can join. We endeavour to personally visit any that look of great interest. Our view is that if we enjoy our time when we stay then we will willingly add them to the site. However that is not to say that they will not be removed if they receive consistently negative feedback. To summarise; if we would be happy to stay in a hacienda or estancia then we are happy to put it on our site.
Q. How much information do you give about each place?
A. We give you all the information that you could possibly need to ensure you know all about your desired hotel. Hopefully this means there will be no hidden surprises or any disappointment on arrival.
Q. How do I search for a hacienda or estancia?
A. You can either search by destination, by the name of the hacienda or estancia or if you don't know either of these you can use our advanced search, which combines budget, type of property, facilities and activities available nearby. We have also created our best collection list such as best for working farm, best for traditional culture, best for food and wine etc.
Q. What is the booking process?
A. To make an enquiry use the 'Booking Query’ link on the hotel page. The hacienda or estancia will receive your enquiry and will then reply to you as soon as possible.
Q. Are the quoted prices inclusive of taxes and surcharges?
A. This depends on the hacienda or estancia you are booking. Please look carefully at their rates section to see what is and isn’t included.
Q. What is included in the price?
A. Again this depends on the hacienda or estancia. Most places include breakfast and most Argentinian and Uruguayan estancias include all meals. Transfers are not normally included. Please check carefully with each hotel’s page.
Q. Are you prices quoted in $US?
A. Yes, all rates are quoted in US dollars.
Q. Do you have last-minute deals available?
A. We don’t offer any last-minute deals but it is always worth asking the hacienda or estancia directly if they have any deals available.
Q. Can HH help with special events?
A. Each hacienda and estancia’s page has information about what special events they are able to cater for. And of course if you are on your honeymoon then certainly let the hotel know prior to arrival.
Q. Can you arrange flights, transfers or car hire for me?
A. No. We do not arrange any type of travel. You will find advice on how to get to the accommodation on their page. Many haciendas can arrange transfers from airports and bus stations so please check their individual page for this information.
Q. Are airport transfers included?
A. They are not normally included in the room rate but can usually be arranged by the hotel if requested in advance.
Q. Are there any extra charges for children?
A. This depends entirely on the hacienda or estancia. Some will charge to put an extra bed in the room, others may do it free of charge. Please check on the hotel’s specific page.
Q. What are your ecological policies at HH?
A. On each hacienda and estancia’s page there is a section relating to their eco and social policies. Whether they use locally sourced and organic ingredients, ecological detergents and toiletries, are involved in local relevant schemes/local community or any other eco-friendly information, it will be mentioned here. It is important to remember that travel is inherently unecological. However it does have its benefits to the traveller and to the places they go and can be a positive thing for many communities through the work and investment it brings in. HH chooses only small haciendas and estancias (under 30 rooms usually) and there is an emphasis on those which are beneficial to their surrounding community and environment.
Q. How can I get my hacienda or estancia included on HH?
A. Please contact us with any enquiries.
Any other questions?
Hopefully we have been able to answer any questions you may have in this section, if not please just contact us.